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Survivor Outreach Services



Survivor Outreach Services (SOS) provides long-term support to surviving Families of fallen Soldiers. Our goal is to reassure survivors that they remain valued members of the Army Family.

The SOS program connects you with people who can help. Our services include grief counseling, financial counseling, benefits coordination, support groups, and garrison and surrounding area events.

After a loved one is lost, unresolved issues or questions may surface months or years afterward. The Army is dedicated to fulfilling its promise by providing support to surviving Families. Our financial counselors aid surviving Families through investment and estate planning education, and our support coordinators provide long-term support. SOS can help you navigate the details.

SOS delivers services at garrisons and communities closest to where Families live. Regardless of your loved one’s component or branch, duty status, location, or manner of death, SOS will provide dedicated outreach and support when and as long as you desire.

SOS also honors survivors with Gold Star and Next of Kin lapel buttons. They are symbols of your sacrifice, widely recognized throughout the country. Find more about Gold Star and Next of Kin lapel buttons here.

The Gold Star and Surviving Family Member (GSSFM) Representative is the Army advocate for surviving Family members – and any survivor can contact an Army GSSFM Representative directly any time for any reason. These representatives are available to provide support and address complaints by spouses and other dependents of deceased service members regarding casualty assistance or receipt of benefits authorized by law. If you have questions or concerns about casualty assistance or receipt of benefits, your GSSFM Representative can help.

You can contact a GSSFM representative at +1(833) 313-1960 or


Find more resources for survivors here.

The Department of the Army and Installation Management Command have a process allowing eligible surviving Family members (who have no other means to gain access to Army installations) to apply for Gold Star installation access cards.

The eligible survivor can use this government issued card as a method to identify themselves as an Army Gold Star Family member(s) and/or to facilitate access to Army installations for services and support. This card may not grant them access to Air Force, Navy or Marine bases.

Fort Gordon Survivor Outreach Services can help Gold Star Families with the application process for installation access. The Gold Star installation access card is valid for two years from the date of issuance. Upon expiration, they may reapply for the installation access card by completing a new application and background check.